Notice of Product Recall
truRelief Impact Therapy Devices sold before 01/10/2020
Product Recall – Impact Therapy Device – units sold before 1/10/20
Notice to buyers of the truMedic Impact Therapy Device – for purchases prior to 1/10/20. We at truMedic take pride in offering the highest quality products and services to our customers. We have learned that some of our customers are experiencing difficulties with charging the device. After communicating with our factory, it has been determined that batteries included in the batch of Impact Therapy Devices sold prior to 1/10/2020 do not meet our high standards of quality control and may present a reliability and/or safety issue; therefore, we are recalling those items.
Please discontinue using the device immediately. You will have the option to either exchange or obtain a full refund for your purchase (including the cost of shipping, if any).
We have arranged for the product to be picked up at your home directly. To facilitate your product return, please email us at [email protected] or call us toll free at (855) 465-5735. We have established a dedicated team to process your return, handle your questions, and minimize any challenges this presents. The team is available Monday through Friday from 8am-8pm and Saturday and Sunday from 8am-5pm.
Our factory has assured us that this issue will be corrected and will not affect future deliveries. We are deeply sorry for this inconvenience and want to thank you for your continued patronage.
Russell C. Izzo